Privacy Policy

At IPS BPO ("we," "our," or "us"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, apply for employment, or use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

You may voluntarily provide us with:

• Full Name
• Email Address
• Phone Number
• Company Name
• Job Title
• Resume/CV (for recruitment)
• Any information you provide through contact forms, emails, or inquiries

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Date and Time of Visit
• Referral Source
• Website Usage Statistics

This information helps us improve our website and user experience.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and requests.
• Provide our BPO, software development, digital marketing, and business solutions.
• Process employment applications.
• Communicate regarding our services.
• Improve our website and customer experience.
• Maintain website security and prevent fraudulent activity.
• Comply with legal obligations.

3. Recruitment Information

If you apply for a position at IPS BPO, we may collect information including your resume, educational background, employment history, and contact details.

Your information will only be used for recruitment, candidate evaluation, and future employment opportunities unless you request its deletion where permitted by law.

4. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Enhance browsing experience

You may disable cookies through your browser settings, although some website features may not function properly.

5. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only when:

• Required by applicable law.
• Necessary to protect our legal rights.
• Working with trusted service providers who assist in operating our website or business and are obligated to keep your information confidential.
• Required during business restructuring, merger, or acquisition.

6. Data Security

We implement reasonable administrative, technical, and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable methods to safeguard your data, no method of transmission over the Internet or electronic storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide requested services
• Complete recruitment processes
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce our agreements

When no longer required, information is securely deleted or anonymized where appropriate.

8. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services such as analytics providers or social media platforms.

We are not responsible for the privacy practices of those third-party websites, and we encourage you to review their privacy policies.

9. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Withdraw consent where processing is based on consent.
• Object to certain types of processing.
• Request a copy of your personal information where applicable.

To exercise these rights, please contact us using the details below.

10. Children's Privacy

Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take appropriate steps to remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised Effective Date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your information, please contact us.

IPS BPO

Address
House No. 372, Main Ferozepur Road, Lahore, Pakistan

General Contact
Phone: +92 336-0777-103

HR Recruitment
Chat on WhatsApp +92 336-0777-105

For privacy-related requests, please contact us through the contact information available on our website.